Please be aware of the below Terms & Conditions when booking an event at SkyHigh Mount Dandenong

Terms & Conditions  -

 

SkyHigh Mount Dandenong has a no refund policy on event bookings and no refunds will be issued once payment has been made. Deposits are taken for some events and these are also non refundable.

 

Final numbers and full payment is required for all events at least 4 weeks prior to the date of the event. We cannot guarantee increases in numbers after final numbers have been given.

 

Your reservation is not confirmed until payment has been made. If payment details and final numbers have not been received by SkyHigh Mount Dandenong 4 weeks prior to the event then your reservation may be canceled.

 

No Shows: Failure to attend the event at the reserved time will result in you being identified as a "no-show." We may choose to restrict, suspend or terminate your access to bookings if you are identified as being a “no-show” on more than three (3) occasions. Please call or go online to cancel your booking if you are unable to make it.

Late / Early Arrivals: Please arrive at your scheduled reservation time. SkyHigh reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled seating time (ie. 15 minutes late.) You will not be seated at your table until your booking time so please don't arrive early and expect to be seated. If you arrive early you may take a seat outside or have a walk in the gardens until your booking time. SkyHigh does not have a bar waiting area for pre-dinner drinks and deliberately staggers booking times to allow an even flow of customers.

Meal Durations: The restaurant reserves the right to require you to vacate your table after a fair period of time, this is 2 hours for small bookings and 3 hours for group bookings (9 or more).

Personal Information: To use our online instant booking service you are required to provide certain information, including your name, telephone number & email address. You must ensure that all the information that you provide to us is true and accurate. Any personal information supplied by you to us will be used by us in accordance with these Booking Conditions and, will not be disclosed to any 3rd party.            

 

SkyHigh Mount Dandenong reserves the right to cancel this event at any time or move the event to another venue offering a comparable experience. Should this event be canceled by the venue for any reason a full refund will be honored but no extra compensation given.

 

Food provided is subject to availability and although menus are correct at time of printing, modifications may take place due to seasonal variations. If you are having a buffet function popular items may sell out and therefore not be replaced. Food service finishes half an hour prior to the event finish time.

 

Notification of dietary requirements and allergies at the time of booking are essential. Notification of any dietary requirements or allergies will not be taken on the day of the event. SkyHigh Mount Dandenong can not guarantee that all dietary requirement requests or allergies will be catered for.

 

Please click here to view the menu we provide for customers with dietary requirements.

 

SkyHigh Mount Dandenong does not cater for food intolerances or dislikes for event bookings.

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