In making a booking with SkyHigh Mount Dandenong you agree to the terms and conditions outlined below.
For all bookings on the lower floor, please be aware that for lunch service there are no table cloths and the menu is bistro style family dining and very casual. Our dinner service is restaurant style food and tables are set with cloths, candles and wine glasses. Dinner service is geared towards romantic dining and the menu is designed for a 3 course experience. Our upper floor function room is only open to the public for Sunday roast lunch and Sunday afternoon tea.
Smart / Neat Casual dress is required in the restaurant (evenings only).
One person must be responsible for the booking and all payments - WE DO NOT SPLIT BILLS or ACCEPT PAYMENT FROM INDIVIDUALS ON ANY BOOKINGS.
Payments can be made via:
Credit Card - Cards Accepted: Bankcard, Diners, Visa, Amex, Mastercard, and EFTPOS
Some credit card purchases incur a charge - Diners and American Express – 3%
SkyHigh Gift Vouchers - If paying by a SkyHigh Gift Card; SkyHigh need to be notified at the time of booking and are to be given your Gift Card Number. If the Gift Card amount is larger then the total cost of the meal no cash or credit refund will be given. The remaining amount on the Gift Card may be used in the SkyHigh shop.
Any deposits paid are strictly non refundable.
Requests for window seats will be taken into consideration but are not guaranteed even if the window seat box is clicked on the booking form. If there is no box for window or close to window when you book then there are no seats with a view left. Please try a different time or date. Please ensure all dietary requirements are noted at the time you book as they may not be able to be catered for if requested on the day.
Guests bringing cakes to the restaurant must notify SkyHigh upon booking. A cakeage charge of $2.00 per person applies for all cakes consumed in the restaurant unless all guests on the table have a 3 course meal.
Group Bookings (Lower floor restaurant)
We consider any booking larger than 8 people as a group booking. All tables will receive one account only. We do not split bills. Alternatively, drinks can be ordered and paid for at the bar. Bookings of 9 or more can't be booked via our web-site and must be done by phone. Bookings of 9 or more may not be seated on the same table. We do not take bookings greater than 12 people on a Friday dinner, Saturday lunch or dinner and Sunday lunch (group bookings are welcome at our Sunday roast lunch and afternoon tea). A non refundable deposit may be requested for group bookings. Group bookings are seated in our fireplace so will not be in the window or close to the window. Dietary requests are required at least 3 days before your booking date. We may not be able to accommodate dietary requests with short notice.
Group Bookings (Upper floor function room)
The upper floor function room is only open to the public on a Sunday for our roast lunch and afternoon tea. Group bookings are welcome and we can cater for up to 140 people. The maximum number of people on one table is 12 people so if you booking is for more than 12 people, you will be split onto more than one table. Payment is required before you are seated and we do take individual payments. If you wish to pay for the entire group then please let us know at the time of booking or make sure you are the first to arrive in your group. Table decorations are allowed but there is no access to the room until 11.30am for the roast lunch and 3.30pm for the afternoon tea. The roast lunch is only one sitting so the earlier you book the better your view.
Responsible Service of Alcohol and Behavior
Strictly No B.Y.O
SkyHigh follow the rules of Responsible Service of Alcohol
In the interest of customer and staff safety; the first sign of any unruly conduct or intoxicated behavior from a guest will result in the entire booking being warned and the individual refused service of alcohol. If the unruly conduct continues the police will be notified of the incident and the offending guest will be escorted off the site.
No Shows: Failure to attend the restaurant at the reserved time will result in you being identified as a "no-show." We may choose to restrict, suspend or terminate your access to bookings if you are identified as being a “no-show” on more than three (3) occasions. Please call or go online to cancel your booking if you are unable to make it.
Late / Early Arrivals: Please arrive at-least 5 minutes in advance of the scheduled reservation time. SkyHigh reserves the right to cancel your booking and allocate your table to other guests if you have not arrived within 15 minutes of the scheduled seating time (ie. 15 minutes late.) You will not be seated at your table until your booking time so please don't arrive early and expect to be seated. If you arrive early you may take a seat outside or have a walk in the gardens until your booking time. SkyHigh does not have a bar waiting area for pre-dinner drinks.
Meal Durations: The restaurant reserves the right to require you to vacate your table after a fair period of time, this is 2 hours for small bookings and 3 hours for group bookings (9 or more).
Personal Information: To use our online instant booking service you are required to provide certain information, including your name, telephone number & email address. You must ensure that all the information that you provide to us is true and accurate. Any personal information supplied by you to us will be used by us in accordance with these Booking Conditions and, will not be disclosed to any 3rd party.
SKYHIGH MENUS ARE SUBJECT TO CHANGE WITHOUT NOTICE