Bistro Booking FAQS
Below are some of our more frequently asked questions we receive regarding dining at SkyHigh. We trust this you find this helpful.
Is there a difference between the restaurant and the bistro?
Yes. Although the restaurant and bistro share the same location (lower floor of the building) the restaurant evenings only and is full table service, including linen, candles and a more sophisticated menu and bookings are required. The bistro usually runs every lunch time from 11am to 4.30pm. The bistro is casual dining, pub style food and no table service, you select your own table and order at the counter with your table number, no bookings required.
Can we book for the bistro menu?
No, we don’t take bookings for lunch, the bistro runs every day from 11am to 4.30pm and is casual dining, pub style food and no table service, you select your own table and order at the counter with your table number.
Can we dine inside if we are not vaccinated?
No. The indoor seating is reserved for up to date vaccinated customers only or those who have a valid exemption. If you are not vaccinated then you are allowed to order takeaway food and consume it on our picnic tables on the front lawn or in the English garden.
Is there a dress code?
Smart or neat dress is expected in the restaurant (Thursday to Saturday evenings). Casual dress is fine for lunch and bistro dinner (Sunday to Wednesday).
Can we pay individually?
For breakfast, lunch and bistro dinner (Sunday to Wednesday) separate payments are allowed but you may not receive your orders at the same time if you pay separately.
For Dinner, one person must be responsible for the booking and all payments – We do not allow payments for individual items. We do however allow customers to split the bill in equal amounts and take separate payments for that equal amount.
How can we pay for our meal?
Payments can be made via:
Credit Card – Cards Accepted: Visa, Mastercard, Unionpay and EFTPOS
If you are intending to pay with a SkyHigh Gift Voucher, please quote the number at the time of booking. Unfortunately we are unable to refund any unspent portion of the voucher or re-issue a voucher for the remaining amount, although you may use the balance in the kiosk on the same day or purchase a bottle of wine to take home.
Do we get a refund of our deposit or full payment if we cancel our booking?
Unfortunately we are unable to refund your deposit or any full payments for events. If you have paid a deposit or full payment for an event then we suggest you find a friend to take your place for the booking.
Can we request a table near a window?
For breakfast, lunch and bistro dinner (Sunday to Wednesday) no bookings are required, just come up, select your table and order at the counter. You can book for bistro dinner if you prefer and we will ensure a table is available for you but you can select another table if you would prefer.
For the restaurant dinner we are unable to guarantee a window seat as table configurations are organised to maximise capacity, but we will certainly do our best to give customers that have booked a window or near window the best seats available.
Can we bring a cake?
Yes you can bring a cake but please let us know when booking or call us on 97510443. A cake charge of $2.00 per person applies if you eat the cake in the bistro / restaurant or cafe area.
Can we bring our own alcohol?
Sorry, we are fully licensed, therefore you are unable to bring your own alcohol.
What time should I arrive for my booking?
Please arrive as close to your reservation time as possible. We stagger our booking arrival time to allow an even flow of customers so we can give the best service possible. If you are more than 15 minutes late for your booking we may give your table away to another customer. If you arrive early for your booking then your table may not be ready so you may have to wait.
How long can I stay at my table?
The bistro reserves the right to ask you to vacate your table after a fair period of time, this is 1.75 hours for small bookings and 2.75 hours for group bookings (9 or more).
Is the bistro or restaurant on the top floor?
The bistro and restaurant are located on our lower floor, our top floor is for private functions and special events. We do open up the top floor on Mother’s Day, Father’s Day, Valentine’s Day, Christmas Day and Boxing Day.
Why can I only book for up to 8 people online?
The online bookings only allow for customers to book for up to 8 people because 8 people is the most we can seat on one table in the areas with views. If you wish to book for more than 8 people then please give us a call on 97510443 and we can discuss options with you.
Does the bistro or restaurant cater for large groups?
For lunch 11am to 4.30pm customers can push tables together in their preferred area as long as they leave space for our staff and other customers to move freely through the bistro. The evening restaurant can cater for one large group per dinner sitting but the most we can seat on one table is 12 people, any dinner bookings of 20 or more people will be treated as a function and different options and pricing may apply we may also request a deposit to secure the booking. Groups of 12 or more will be seated in our fireplace area which doesn’t have any views and will be asked to pre-order from our set price menu and pay in advance.
If we haven’t covered any questions that you may have, please contact us on 03 9751 0443.